Terms and Conditions

Last updated: October 15, 2026

Welcome to 99p Sims (www.99psims.co.uk). By browsing or purchasing physical SIM cards from our catalog, you agree to comply with and be bound by the following terms and conditions of use.

1. Contract and Product Sales

99p Sims sells physical, unactivated Pay As You Go (PAYG) network SIM cards for a flat fee of £0.99. We are an independent distributor. We do not provide the cellular network infrastructure, data packages, or top-up services ourselves. All network connectivity, service allowances, and ongoing plans are provided entirely by the respective third-party networks (including EE, O2, Vodafone, Three, Giffgaff, SMARTY, Lebara, and VOXI).

2. Payment and Security

All transactions are completed securely via our payment gateway provider, Stripe. By initiating a checkout request, you authorize Stripe to charge your selected payment method for the order total. We do not store or collect raw card details on our own servers.

3. Shipping, Postage & Delivery

We provide free postage for all domestic UK orders. Shipments are packed and dispatched via Royal Mail standard postal services, with typical delivery timelines of 1 to 2 business days. 99p Sims cannot be held liable for delivery delays or address errors made by the customer at checkout.

4. Top-Ups & Network Activation

The £0.99 payment covers the purchase and delivery of the physical, unactivated SIM card only. To activate data allowances, minutes, or the plan advertised on our catalog pages, customers must follow the instructions enclosed with the SIM to activate it and complete a top-up directly with the chosen network.

5. Returns, Refunds & Cancellations

As SIM cards are supplied unopened and unactivated at a fixed low-cost price with free delivery included, we do not accept returns or issue refunds once an order has cleared checkout and been handed to Royal Mail. If your parcel arrives damaged or fails to arrive within 7 working days, please contact our support team.